Last updated:
This Privacy Policy describes how MAPRO PMS (“MAPRO,” “we,” “us”) collects, uses, and deletes information when you use the MAPRO mobile application (package name io.mapro.app, “App”) and related services.
It has two parts: the App (sections 1 to 11) and the website mapro.io (section 12).
1. Who we are
MAPRO provides vacation rental property management software.
Contact: contact@mapro.io
2. Information we collect
When you use the App, we may collect:
- Email address and password – create an account, sign in, and secure your session
- Name and account/profile data – provide the service configured for your organization
- Device identifiers (e.g. for push notifications and location updates) – deliver notifications, maintain your session, and associate location data with your device
- Location (GPS) – while you are signed in, the App may send your device’s location to MAPRO servers (see Section 4). This may include precise coordinates (latitude and longitude), accuracy, altitude, speed, heading, whether location may be simulated on the device, the level of location permission you granted (e.g. while using the app vs always), whether the App is active or in the background, platform (iOS/Android), and a timestamp. On Android, we may also receive whether location is precise or approximate based on your device settings
- Photos and files you upload – work orders, forms, and operational tasks in the App
- Microphone audio (only when you tap record) – voice notes in forms and work orders, with your permission
- Usage and technical data – operate the App, fix errors, and improve stability
We do not sell your personal information.
Accounts may be created in the App or through your organization’s MAPRO setup; you may sign in with credentials created outside the App.
3. How we use information
We use the information above to:
- Authenticate you and provide access to your MAPRO workspace
- Sync data with MAPRO servers (e.g. app.mapro.us)
- Share location with your organization’s MAPRO workspace while you are working (when you grant location permission and remain signed in), for operational purposes such as team coordination and dispatch
- Enable features you choose (camera, photo library, microphone, location)
- Send push notifications if enabled
- Comply with law and enforce our terms
4. Permissions (mobile)
The App may request:
- Location (precise / GPS) – share your position with your team and organization while you use the App for work. Updates are sent periodically (about once per minute) while you are signed in. If you allow location access “Always” (iOS) or “Allow all the time” (Android), the App may continue to send location when the App is minimized or in the background, subject to your device settings. On Android, you may see an in-app disclosure before background location is requested; a persistent notification may appear while location is shared in the background. If you choose “While using the app” only, location sharing is limited when the App is not open on screen. Location is not used for third-party advertising or for selling your data
- Camera / Photo library – upload images in forms
- Microphone – record audio when you use “Record audio”
- Notifications – alerts related to your account
You can change or revoke permissions in your device settings at any time. Signing out of the App stops location sharing from the App. Location data is sent to MAPRO servers over a secure connection and is associated with your account session.
5. Sharing
We share data with service providers that help us run the App (e.g. hosting, analytics, push notification providers) under contracts that protect your data. Location and account data are also available to your organization through the MAPRO platform according to your organization’s configuration and roles. We may disclose information if required by law.
For Google services used in our products, see: Google Privacy & Terms – Partners
6. Children
The App is not directed at children under 13. We do not knowingly collect personal information from children under 13. Contact us at contact@mapro.io if you believe we have collected such data.
7. Account and data deletion
Account deletion – MAPRO app (io.mapro.app)
You can request deletion of your account and associated personal data as follows:
Option A – In the App (recommended)
- Open the MAPRO app and sign in.
- Open the side menu (☰).
- Tap Delete account / Excluir conta.
- Enter your email and password and confirm.
This submits a request to permanently delete your account and associated data processed through MAPRO.
Option B – By email
If you cannot use the App, email contact@mapro.io from the address linked to your account. Subject: Account deletion request. Include the email used for your MAPRO account. We will verify your identity and process the request.
What is deleted / retained
We delete or anonymize account data that is not required to retain after your deletion request is processed. Location history and last-known positions stored for your account may be deleted or anonymized according to your organization’s retention settings when your account is deleted, except where we must retain data by law. We may retain certain information where required by law, for fraud prevention, dispute resolution, or legitimate business records (e.g. billing or legal obligations).
We aim to process verified deletion requests within a reasonable period (typically within 30 days, unless a longer period is required by law).
8. Security
We use technical and organizational measures to protect your information. No method of transmission or storage is 100% secure.
9. International users
Your data may be processed in countries where we or our providers operate, with appropriate safeguards where required.
10. Changes
We may update this Privacy Policy. We will post the new version on this page and update the “Last updated” date.
11. Contact
MAPRO PMS
Email: contact@mapro.io
12. The mapro.io website
This section covers the website mapro.io, operated by 4New Digital LLC.
Information you give us on the website
When you request a quote, book a demo or contact us through the forms on mapro.io, we collect the information you enter: your name, company, email address, phone number, the number of properties you manage, the software you currently use and your message. We also record the subject you chose, the language and page of the form, and the campaign parameters of the link that brought you to the site (such as utm_source), so we know how you found us.
Information collected automatically
Like most websites, our hosting provider receives technical data when you visit mapro.io, such as your IP address, browser type, the pages you open and the site that referred you. We use this data to deliver the site, keep it secure and understand how it is used.
To protect our forms from spam, we use Cloudflare Turnstile, which checks that a form is sent by a person and not a bot. It may read technical information from your browser for that purpose only.
If analytics tools are enabled on the website (for example Google Analytics through Google Tag Manager), they use cookies or similar technologies to measure visits and the performance of our pages and campaigns. You can block or delete cookies in your browser settings at any time.
How we use website information
We use the information described above to:
- answer your request, schedule demos and send the quotes you ask for;
- contact you about MAPRO when you asked us to, or when it relates to your request;
- improve our website, content and services;
- protect the website against spam, fraud and abuse;
- comply with legal obligations.
We do not sell your personal information.
Who we share it with
We share website information only with service providers that help us run the website and respond to you, under agreements that limit how they can use it: website hosting (Netlify), form spam protection (Cloudflare), email delivery (Mailgun) and, if enabled, analytics (Google). We may also disclose information when required by law or to protect our rights.
How long we keep it
We keep information from the forms for as long as needed to answer your request and to maintain our business relationship with you, and then delete it, unless the law requires us to keep it for longer.
Your rights
You can ask us to access, correct or delete your personal information, or to stop sending you communications about MAPRO, by writing to contact@mapro.io. Depending on where you live (for example in Brazil, under the LGPD, in the European Union, under the GDPR, or in California, under the CCPA), you may have additional rights, and we will respond to your request as required by the applicable law.
Our services are based in the United States, so your information may be processed there.
Customer data in the MAPRO platform
Information that property management companies store in the MAPRO platform (app.mapro.io) about their properties, owners and guests is handled under the agreement between MAPRO and each customer.